At Tin House Press, we take pride in the quality and reliability of our branding, publicity, and pre-publishing services. Our Refund Policy is designed to provide clarity and confidence to our clients in our commitment to satisfaction.
Scope
This Refund Policy covers all services offered by Tin House Press, including manuscript evaluations, branding consultations, and any other related services.
1. Cancellation Before Service Commencement:
- If you cancel a service before we have commenced the work, you may be eligible for a full or partial refund, depending on any costs we may have already incurred in preparation for your project. Otherwise, 30% of the project cost will be charged as a cancellation fee, whichever is higher.
2. Dissatisfaction with Service:
- If you are dissatisfied with the service provided, we encourage you to contact us immediately. We will review your concerns and strive to resolve them. Refunds in this scenario will be considered on a case-by-case basis, depending on the nature of the service and the reasons for dissatisfaction.
3. Non-Delivery of Service:
- In the unlikely event that Tin House Press fails to deliver the agreed-upon service, clients will be eligible for a full refund.
Process for Requesting a Refund:
- To request a refund, please contact us at support@tinhousepress.com with the following information:
- Your name and contact details
- Description of the service purchased
- Reason for the refund request
- Any relevant documentation or communication
Refund Determination:
- Our management team will assess each refund request on a case-by-case basis.
- If the request is deemed valid based on the eligibility criteria outlined above, we will initiate the refund process.
- Refunds may be provided in full or partial, depending on the circumstances of the request.
Refund Process:
- Refunds will be issued using the same method of payment used for the original transaction.
- Please allow at least 15 days for the refund to be processed and reflected in your account.
Non-Refundable Items:
- Certain services or fees may be non-refundable, as outlined in the initial contract or agreement.
- Any expenses incurred by Tin House Press on behalf of the client, such as third-party vendor fees or materials, may not be eligible for refund.
Modifications to Services:
- If a client requests modifications to the agreed-upon services after work has commenced, any additional fees incurred may not be eligible for a refund.
Dispute Resolution:
- In the event of a dispute regarding a refund request, both parties agree to first attempt to resolve the issue through negotiation and mediation in good faith.
Policy Updates:
- Tin House Press reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By engaging our services, you acknowledge that you have read, understood, and agreed to our refund policy.
Contact Information
For questions or more information about our Refund Policy, please contact us at support@tinhousepress.com.
